Good afternoon, Makos,
We are currently experiencing intermittent technical issues with the OSP platform. To help us prevent multiple charges and processing errors, please review the following guidelines:
- Payment Errors: If you encounter an error during a transaction, do not keep trying. Instead, email our treasurer at Lysmarrero@dadeschools.net and include the Student’s ID number so she can verify whether the payment went through. This helps us avoid the need to issue refunds for duplicate transactions.
- Login Issues: If the system prevents you from logging in, try restarting your computer. If the problem persists, please contact your Homeroom (HR) Teacher so they can request a password reset by creating an ISM ticket.
- Adding New Students: Parents cannot create their portal account and add students on the same day. Please create your account and wait 24 hours to add your children.
Troubleshooting Tips for Adding Students
To ensure the system successfully adds a student, the information entered must match School System Data (DSIS) exactly. Common mistakes to avoid include:
- Entering the country of birth instead of the city of birth (or vice versa).
- Mismatches in the data
- Student ID
- Parent PIN
- ZIP code
- Student’s date of birth
- Birth City
- Birth Country
Note: If your information is generating an “Incorrect information” error, please contact the school to verify your details against our records.
Thank you for your patience and cooperation as we work to resolve these issues.